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Shipping

We offer FREE shipping on all orders over $100!  Free shipping orders will be shipped via USPS Standard Post. 

Orders are shipped within 1 to 3 business days (many times within 24 hours).  We utilize the following shipping options:

Unites States Postal Service

  • Standard Post - 2 to 8 days within the US
  • Priority Mail - 2 to 3 days within the 48 contiguous states
  • Express Mail - overnight delivery to most US locations

UPS

  • Ground - 1 to 6 days within the US
  • 3 Day Select - 3 days within the US
  • 2nd Day Air - 2 days within the US

FREE Local Delivery

  • FREE local delivery to any address within the 15068 zip code

 

Returns Policy


Returns are accepted with prior authorization within 30 days of receipt.  If the error was on our part, or if the item was defective, we will pay the return shipping costs, as well as refund the price of the item plus any applicable taxes and shipping costs.  If the item is being returned for other reasons (wrong item ordered, etc.), you will be responsible for return shipping costs and a 10% restocking fee will apply.  Returns are only accepted if the item is unopened and in resalable condition.

You should expect to receive your refund within 5 to 7 days after we receive the returned merchandise.  If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Pre-Orders

Alter Ego Games is proud to offer pre-orders on many new products.  Expected release dates are based on the latest manufacturer estimates only and are subject to change at any time.  If a pre-ordered item is delayed, we will notify you via email of the change in release date.  

Alter Ego Games reserves the right to cancel any pre-ordered item for any reason at it's sole discretion.  If Alter Ego Games elects to cancel a pre-order, a full refund will be processed.  Customer cancellations prior to shipping are eligible for a full refund.  

Orders containing pre-ordered items and in-stock items will be shipped together upon receipt of the pre-ordered items.  Upon request, in-stock items may be shipped prior to pre-ordered items, but an additional fee may apply.

  

Privacy Policy

This Privacy Policy governs the manner in which Alter Ego Games collects, uses, maintains and discloses information collected from users (each, a "User") of the www.alteregogames.net website ("Site"). This privacy policy applies to the Site and all products and services offered by Alter Ego Games.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Alter Ego Games may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Alter Ego Games has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of the privacy policy. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Alter Ego Games
3217 Vermont Drive
Lower Burrell, PA 15068
724-594-7930
info@alteregogames.net


This document was last updated on July 06, 2013

 

Terms and Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Disclaimer

Products on Alter Ego Games' web site are provided "as is". Alter Ego Games makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Alter Ego Games does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products on its internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Alter Ego Games or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Alter Ego Games's Internet site, even if Alter Ego Games or a Alter Ego Games authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on Alter Ego Games' web site could include technical, typographical, or photographic errors. Alter Ego Games does not warrant that any of the materials on its web site are accurate, complete, or current. Alter Ego Games may make changes to the materials contained on its web site at any time without notice. Alter Ego Games does not, however, make any commitment to update the materials.

5. Links

Alter Ego Games has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Alter Ego Games of the site. Use of any such linked web site is at the user's own risk.

6. Site Terms of Use Modifications

Alter Ego Games may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.